kariuki.pauline

Am a financial operation, administration, ICT proficient, process and service assistant manager with over 10 years’ experience providing leadership, supervision, and customer service in banking.

A professional with a rich proven experience in business operation, cash management, process improvement and customer service, sales and marketing, Audit and Accounting.

In my previous role I successfully managed to set up and streamline operations in a new branch, conduct regular branch audits, in charge of vault and branch expense account, ensure excellent and timely service delivery, responsible for office management, staff training, meetings and other administrative functions.

I have efficiently handled a wide range of financial transactions administrative processes and service functions to ensure a positive customer experience. I have a solid understanding of financial principles to enable effective financial resources management and accurate reporting.

I have a proven record of cost reduction, while maintaining financial integrity, to ensure profit maximization, and improving customer service delivery where my team had the highest scores in CES (Customer Effort Score) and NPS (Net promoter Score).

I focus on supporting teams to ensure proper leadership, improved processes, changing customer experience, meeting their needs and excellent service delivery.

I hold a degree in Social Sciences (Community Development Major); I am a CPA section 1 to 5. Am computer literate, Tech savvy, with knowledge in MS word, Excel, and accounting packages (quick books and sage)

I have fluency in both written and spoken English. I am an honest, focused, and ambitious, self-motivated, disciplined. I believe that to serve is to reign and that is why I always endeavor to succeed in whatever I do.