Sales and Lettings Associate
Job Description
Key Responsibilities
Selling and Letting
● Achieve and exceed agreed sales targets.
● Work with the Director to set the income target for the year.
● Dissemination of information regarding availability and status of property in the company’s portfolio.
● Taking notes of the general conditions of property where feasible, accessibility of the property and details of current tenancies where applicable.
● Agreeing with the client on selling commission or letting fee percentage in line with company guidelines
● Advising Landlord on the appropriateness of selling price or rental amount in comparison to current market rates.
● Delivering weekly, monthly and annual sales targets as directed by management
● Actively prospecting, acquiring and engaging new clients and providing them with information on company services.
● Establishing if buyers are interested in paying via cash, mortgage or by trade and top-up.
● Closing sales and leases on properties.
● Deliver excellent sales and after-sales services to maximize sales, customer satisfaction and retention.
● Communicate, liaise, and negotiate internally and externally using appropriate methods to facilitate the development of profitable business and sustainable relationships.
Documentation
● Preparing a Listing Agreement or Letting Agreement
● Provide the Listing or Letting Agreement to client for signing.
● Sending the Listing or Letting Agreement to landlord for execution.
● Opening a property file with property records, Inspection notes, Photographs and all other documents.
● Acquiring title deed from client and ascertaining ownership of property with the relevant authorities. ● Preparing periodical reports for all Sales assignments to keep all stakeholders informed of progress on new developments.
● Reviewing sales and tenancy agreements
● Producing suitable ‘Heads of Terms’ for clients
Vetting
● Double checking and scrutinizing interested buyers and tenants before selling or letting property to them i.e. their source of money and confirming all their references.
● Preparing and giving letters of offer to worthy clients after vetting.
● Getting clients to complete vetting forms
Creativity and Innovation
● Produce innovative ideas and sales strategies to meet the company objectives.
● Assist in the development of sales aids and other marketing material which the team will use as part of the sales process.
● Developing sales plans and strategies.
● Coming up with innovative marketing ideas Client Management
● Handling client enquiries as well as feedback and documenting them.
● Calling client regularly.
● Offering immediate solutions.
● Discussing customer feedback.
● Finding root cause of complaints.
● Carrying out corrective action.
Publicity
● Posting properties and marketing them on social media.
● Adding appealing photos of property and sharing information with relevant audience.
● Making all necessary arrangements to show properties to interested buyers.
● Participating in company events and exhibitions
Reporting and Admin
● Updating the company CRM (Customer Relationship Management) software with all property and client information and any important communication with clients including the client’s requirements
● Producing reports on sales activities conducted
● Participating in team meetings, training meetings and any other company training
Other
● Any other duties as assigned by manager / director
Skill & Experience
- At-least 6Months -1 year of experience in a similar capacity
- Degree or diploma in a Sales and Marketing or any business-related course
- Candidate must have good communication and listening skills
- Candidate must be service oriented
How to Apply
If qualified share cv to vacancies@jantakenya.com by 20th April 2024
