William Mataza
About Candidate
Enterprising Manager successful in leading every facet of new and ongoing Organization operations. Strategic thinker and tactical decision-maker with passion for serving community and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change. Self-directed with adaptability to meet changing operational needs. Energetic and resourceful professional proficient in program management and team leadership. Innate sales abilities and customer service skills.
Location
Education
Second Class Honors -Upper Division
Awarded
B+
Work & Experience
• Monitoring and Evaluation, Staff management, Customer service, Sales and Marketing, Stakeholders relationship, preparing reports, Responsible for Standard operating procedures, Mentoring and training, CSR activities etc • Met deadlines by proactively managing individual and team tasks and streamlining processes. • Maintained friendly and professional customer interactions. • Engaged employees in business processes with positive motivational techniques. • Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations. • Created strategies to develop and expand existing customer sales, resulting in increase in annual sales. • Generated financial and operational reports to assist management with business strategy
• responsible for the reception, events management, facility daily operations, overseeing projects, maintaining donor relationships, HR activities, food and beverage, Customer care, Community development, overseeing daily operations, Reports writings, responsible for sustainability, Monitoring and evaluation, Housekeeping and laundry. • Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices. • Scheduled meetings for senior management team and booked conference rooms. • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow. • Prepared annual budgets with controls to prevent overages. • Evaluated upcoming program plans to forecast expected resource needs. • Compiled training materials for new employees and tracked skill development.
• responsible for human resource activities • preparing travel iternararies and managing tours • handling guests feedback and complains • responsible for sales and marketing • managing appropriate stock levels • representing management in purchase negotiations. • oversee activities directly related to providing servicies • develop and oversee operational budget activities,maximize investments and increase efficiency
